Privacy policy

We value your privacy.


At 28 Thali, we value your privacy and are committed to protecting any information collected while operating our website. To ensure transparency, we have developed this privacy policy to explain how we gather, use, share, and safeguard your personal information.

We will obtain personal information through lawful and fair methods, seeking your knowledge or consent when appropriate.

28 Thali (referred to as "us" or "we") represents the website's owner, registered at Anoop Muttath, B,501, Goverdhangiri CHS, Bangur Nagar, Goregaon West, Mumbai 400104. "You" refers to the user or viewer of our website.

  1. The content on this website is for informational purposes only and is subject to change without prior notice.
  2. Cookies are used on this website to monitor browsing preferences. By allowing cookies, certain personal information may be stored by us for third-party use, such as name, contact information, demographic data, preferences, interests, and survey or offer-related information.
  3. Neither we nor any third parties guarantee the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any specific purpose. Acknowledging potential inaccuracies or errors, we expressly exclude liability for them to the fullest extent permitted by law.
  4. Your use of any information or materials on this website is at your own risk. We are not responsible for ensuring that products, services, or information meet your specific requirements.
  5. The material on this website, including design, layout, appearance, and graphics, is owned or licensed by us. Reproduction is prohibited except in accordance with the copyright notice.
  6. All trademarks reproduced on this website that are not owned or licensed by the operator are acknowledged.
  7. Unauthorized use of this website may result in a claim for damages and/or be considered a criminal offence.
  8. Occasionally, this website may include links to other websites or social media sites. These links are provided for your convenience and do not imply endorsement by us. We hold no responsibility for the content of these linked websites.

 

Privacy

At 28 Thali (we), we are devoted to protecting and respecting your privacy.

This privacy policy outlines how we use and safeguard any personal information you provide when using our website. Rest assured that any information you share, which could potentially identify you, will be utilized strictly in accordance with this privacy statement.

We reserve the right to modify this policy by updating this page from time to time. Periodically reviewing this page is crucial to ensure you are content with any alterations. Please note that this policy takes effect from August 1, 2024.

Information We Collect:

  • From Forms:
    • Registration details
    • Subscription information
    • Material posting
    • Additional services requests
    • Problem reporting
  • Communication Records:
    • Correspondence with us
  • Surveys:
    • Voluntary research surveys
  • Transaction Details:
    • Purchases and order fulfillment
  • Website Visit Data:
    • Traffic, location, and weblogs
    • Resource access
    • Billing purposes
  • Optional Information:
    • Survey responses
  • Social Login:
    • Google/Facebook login


What we do with the information we gather

When you fill out our registration forms, we may collect and store your information. This allows us to contact you about your attempted transaction, even if you don't complete it. We may also send you operational emails to inquire why you didn't finish your purchase. You can opt out of these emails at any time.


We share your information with third parties and partners for various purposes, including:

  • Administering certain aspects of our service and delivering your orders.
  • Taking payments, managing payment disputes, and gathering feedback on our products and services.
  • When required by law to disclose information.
  • With your permission, such as to display your feedback and photos.
  • To show you relevant offers and promotions on third-party sites.
  • To send you promotional information about third parties that we think you may find interesting if you opt-in to receive this information.

We use your data in the following ways:

  • To ensure our site's content is presented effectively for you and your device.
  • To provide you with information, products, or services that you request or that we believe may interest you, if you've consented to be contacted for such purposes.
  • To fulfil our obligations arising from any contracts between you and us.
  • To allow you to participate in interactive features of our service when you choose.
  • To notify you about changes to our service.

We may periodically send you promotional emails about new products, special offers, or other information that we think you may find interesting. We may also use your information to contact you for market research purposes. We value your opinions and feedback, which helps us build a better experience for you. We may contact you by email, phone, or mail to customize our website, products, and services according to your interests.

 

Social Login:

If you choose to sign up or log in using your Google or Facebook account, we will receive basic profile information (such as your name, email address, and profile picture) from the provider. This information is used only to create or log in to your customer account and to provide our services. We do not access or post anything to your social accounts.


Your Personal Data's Storage and Processing:

The data we collect from you will be used by our staff or suppliers for tasks such as fulfilling orders, processing payments, and providing support services.

By providing your personal data, you consent to its transfer, storage, and processing. We'll take all necessary measures to ensure the secure handling of your data in compliance with this privacy policy.


Password Confidentiality:

If we've provided you with a password for accessing certain parts of our website, you're responsible for keeping it confidential. We strongly urge you not to share your password with anyone.


Transmission Security:

While we make every effort to protect your personal data, we cannot guarantee the security of data transmitted to our website due to the inherent risks of internet transmission. Any transmission is at your own risk. Once received, we implement strict procedures and security measures to prevent unauthorized access.


Security

At our organization, we prioritize the security of your information. To safeguard against unauthorized access or disclosure, we have implemented robust physical, electronic, and managerial measures. These procedures aim to protect and secure the data we collect through our online platforms. Our commitment is to ensure the confidentiality and integrity of your information at all times.


What are Cookies?

Cookies are small files that request permission to be placed on your computer's hard drive. Once you agree, they help analyze web traffic or notify you when you visit a particular site. They enable web applications to respond to you individually, tailoring operations to your preferences.

Why do we use Cookies?

As an online-only brand, we rely on cookies to fulfil our promise of exceptional quality and service. Traffic log cookies allow us to identify popular pages and analyze website traffic to improve your browsing experience. This information is used for statistical analysis and then removed from the system.

Cookies help us provide a better website by monitoring which pages you find useful and which you don't. They do not give us access to your computer or any personal information beyond what you choose to share.


What types of Cookies do we use?

We use Essential, Preferences, Statistics, and Marketing cookies to track your site activity and enhance your browsing experience. Read more about each type below:

  • Essential Cookies: These cookies enable basic functions like page navigation and secure area access. The website cannot function properly without them.
  • Preferences Cookies: These cookies remember your language and regional preferences, customizing your website experience.
  • Statistics Cookies: These cookies anonymously collect and report information about how visitors interact with our website.
  • Marketing Cookies: These cookies track visitors across websites to display relevant and engaging ads.

 

How can I manage my Cookie preferences?

At 28 Thali, we ask for your consent before using cookies. You can also access, change, delete, or limit cookies in your browser settings. However, this may prevent you from fully utilizing the website. You can find how to manage your cookies for the following browsers below:

Cookie settings in Internet Explorer
Cookie settings in Chrome
Cookie settings in Firefox
Cookie settings in Safari


Google Analytics Site Tracking Preferences Management:

  • Learn about Google Analytics and data safeguarding here.
  • Opt out of all Google Analytics site tracking, including other sites that use it, here.

 

Links to Other Websites and Social Media Platforms:

  • Our website may have links to other websites or social media platforms of interest.
  • We have no control over these external websites.
  • We are not responsible for the protection and privacy of information you provide while visiting them.
  • These sites are not governed by our privacy statement.
  • Exercise caution and review the privacy statements of the specific external websites.


Your Personal Information and Privacy Options:

You have several options to control how we collect and use your personal information:

  1. Opt-Out of Direct Marketing: When filling out forms on our website, look for the checkbox to indicate that you do not want your information used for direct marketing purposes.
  2. Change Your Mind: If you previously consented to us using your personal information for direct marketing, you can change your mind at any time by contacting us at info@28thali.com.
  3. Data Protection: We will not sell, distribute, or lease your personal information to third parties without your permission or as required by law.
  4. Promotional Information: We may use your personal information to send you promotional information about third parties that we think you might find interesting, but only if you specifically request us to do so.
  5. Accuracy and Correction: If you believe any information we hold about you is incorrect or incomplete, please contact us immediately, and we will promptly correct any errors.


Fraud Protection

For fraud protection purposes, the customer's IP address is recorded at the time of order placement. Suspected fraudulent orders are identified and reported to the relevant authorities.

Customers can browse the 28 Thali website without providing any personal identifying information. The company does not collect personal information during website visits.

However, 28 Thali reserves the right to collect personal information from customers, such as their full name, phone numbers, email address, delivery address, and any other information voluntarily provided by the customer.

In various scenarios, customer information is collected:

  • When applying for a job opportunity.
  • When participating in a contest or promotional activity.
  • When submitting feedback about the website/app.
  • When completing a survey.
  • When subscribing to the brand's mailing list.
  • When placing an order on the website/app or through other platforms.

Personal information collected by 28 Thali from any other source will be duly informed.

 

Understanding Data Use and Disclosure

Apart from the events mentioned above, 28 Thali may use the personal information collected to improve the content of the website/app, customize the website/app to the customer's preferences, communicate information to the customer, and for any other specified purposes.

28 Thali may also store and process the personal information collected in order to provide goods and services.

The personal information is used in accordance with the customer's benefit, including but not limited to any of the following purposes:

  • Process online orders placed by customers.
  • Fulfil prizes, awards, and purchases for customers.
  • Provide customers with information about outlets, promotions, and product changes.
  • Keep customers informed of any changes or updates to the website or app.
  • Respond to specific requests and inquiries from customers.
  • Conduct reviews and gather feedback on the website or app.
  • Determine the number of unique customers who visit the website or app daily.
  • Periodically send offers and information on products and services that 28 Thali believes will interest customers.
  • Conduct market research to understand customer preferences and trends.

Further information on the terms of use of personal information used during online ordering is mentioned below:

When customers place an online order on the 28 Thali website or app, they are asked to provide additional personal information. This is done to validate their identity and ensure that their order is delivered to the correct address. The online ordering system also stores information about previous orders to simplify future re-ordering. Additionally, customers may be asked to associate their contact details with social media accounts like Facebook or Google to streamline future ordering processes.

 

Data Deletion

If you created an account with 28 Thali using Google or Facebook login and wish to delete your account and personal data, you can request deletion at any time. Please follow the instructions on our Data Deletion Page.